Carnival Cruise Line apologized for a series of IT issues that recently affected some of its vessels in North America.

As previously reported by Cruise Industry News, the issues delayed the departure of various ships on Sunday, Feb. 9, 2026.

“I need to give an apology to those who were affected,” the company’s Brand Ambassador John Heald said in a video.

“This was during some planned maintenance and resulted in some of you having a much longer debarkation and embarkation process than you envisioned and we wanted you to have,” he explained in an update aimed at Carnival’s guests.

“It affected navigation and safety systems, so we couldn’t do anything or have the ships leaving until everything was back working again.”

Heald added that Carnival sent out text alerts and voicemail to all guests affected by the issues, noting that, in some cases, the company had to manually count guests leaving the ships.

He explained that the company took guests’ cabin keys in order to register a successful disembarkation, which resulted in much longer waiting times for both arriving and departing guests.

“For embarking guests, I know that by now, you are all cocooned in a symphony of fun from our wonderful crew members,” Heald added while thanking these passengers for their understanding and patience.

He also confirmed that the company’s HUB App experienced issues as part of the IT services breakdown.

Heald added that Carnival’s tech teams were still “working very hard to get everything back working again,” noting that “some things were still to be corrected” on Monday morning.

“I can tell you that the ships will keep you informed directly, and for those people joining ships today, I promise if there are any changes or anything we need to let you know about, that Chris and his communications team will do so in the usual way,” he said.