Port of Miami Unveils Customer Service Program

The Port of Miami today announced a historical program of customer service improvements, including customer service training for all 400 seaport employees, a new website, shuttle service, landscaping, and more.

“We will exceed customers’ expectations”, said Port Director Bill Johnson. “These improvements are on fast-track. Port users can already see results, and most elements of the program will be in place by Spring 2008. Never before has a customer service program been instituted at the Port of Miami.”

Among the improvements:
A new program that puts nearly 200 seaport maintenance and housekeeping representatives — each wearing easily recognizable uniforms — in the passenger terminals, parking lots, and at other locations around the seaport where customers may need assistance;  
A tailored 4-hour customer service training mandatory for all 400 seaport employees courtesy of Florida International University’s School of Hospitality Management and the Miami Beach Visitor’s Convention Authority;
Improving the appearance of the seaport by building a new state-of-the-art entrance, adding welcome signs and landscaping;
A newly designed website, www.miamidade.gov/portofmiami, scheduled to launch this month.  The new site’s redesign is the culmination of work performed by the Port of Miami and Miami-Dade County’s Government Information Center.

“The Port of Miami is poised for greatness”, said Director Johnson. “The Port will work to measure customer satisfaction, establish standards and monitor performance. We are also reaching out to our partners such as the Miami International Airport, the Greater Miami Convention and Visitors Bureau, as well as cruise and cargo lines in efforts to improve our customers’ experience throughout Miami-Dade County. We are moving on up!”

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