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Marella Boosts Agent Support with First Key Account Manager

  • November 9, 2026
Marella Cruises Ship Exterior

Marella Cruises has strengthened its Trade Relations team with two key appointments, reinforcing its commitment to travel agent partners.

Chris Hackney, CEO at Marella Cruises, said: “Travel agents are hugely important to Marella Cruises, and these appointments demonstrate our continued commitment to giving our trade partners the support, knowledge and expertise they need.”

In a press release, Marella said that, joining the team from November 9, 2026, Gavin Enever becomes Marella Cruises’ first dedicated key account manager, marking a step in the company’s investment in its trade partnerships.

In the newly created role, Enever will work with travel agent partners across the UK, with a particular focus on the North of England.

He joins from TUI, where he has been key account manager for the North of England since 2023, building strong relationships with agents and supporting partners across the region.

Before his current role, Enever worked in Learning and Development, bringing experience across agent engagement, training and business development.

According to the press release, his expertise will help strengthen agents’ understanding of the Marella Cruises proposition while providing dedicated support to frontline sales teams.

Marella Cruises has also appointed Conor Braniff as trade training manager, taking over the role following Sarah Whitehouse’s move to a new position within TUI.

Braniff joins from TUI’s content team, where he works as a marketing and lifestyle copywriter and has collaborated with the Marella Cruises brand team on customer-facing communications.

Braniff will lead Marella Cruises’ training and engagement strategy for trade partners, helping agents build their product knowledge and confidence in selling Marella Cruises.

Both appointments take effect on November 9, 2026.

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