Windstar Cruises will use d-flo Limited’s TravelComms software to manage guest travel communications, d-flo has announced in an online press release.

The TravelComms platform is designed for travel companies to manage customer communications before, during and after trips through online and offline channels.

“We’re very proud to have been selected to help Windstar Cruises achieve their goals for this very important area of their customer communications,” said Colin Brimson, co-founder and CEO of d-flo Limited.

“Our approach to all projects with our customers is to understand what they are trying to accomplish and then use our expertise to give them what they want in solutions that add real value to their business.”

The platform delivers personalized communications via multiple channels to enhance customer experience.

“We want the experience of booking a Windstar voyage to be as compelling and seamless as the experience onboard,” said Janet Bava, chief commercial officer for Windstar Cruises.

“TravelComms supports that vision by helping us communicate more clearly, operate more efficiently, and inspire our guests and travel advisors to fully engage with and personalize their journey.”