Ambassador Cruise Line has partnered with Quvia, an AI-powered QoE platform, to scale connectivity operations across its fleet.
Ambassador said that with Quvia, the company has real-time visibility into onboard performance and the ability to forecast demand, ensuring high-quality experiences for its guests and crew.
“To support our fleet’s growth, connectivity management needs to be scalable and measurable,” said Ryan Simpson, head of technology at Ambassador Cruise Line.
“Demand for onboard connectivity services continues to increase year on year, and by leveraging tools like Quvia, we now have real-time visibility and an AI-driven approach to managing performance targets so that we can improve efficiency while maintaining the onboard experience for our guests and crew,” added Simpson.
The company said in a press release that since launching in 2021 and sailing for the first time in 2022, Ambassador has expanded its digital experience offerings through guest connectivity services and tools that support onboard engagement.
“Cruise teams are balancing guest expectations with real operational realities every day,” said Kidsan Barnes, SVP of cruise and ferry at Quvia.
“The Quvia platform gives Ambassador a clearer way to measure the onboard digital experience and forecast demand throughout a voyage. It orchestrates connectivity in real time and helps balance the trade-offs that come with managing capacity at sea, while delivering high-quality experiences for guests and crew,” added Barnes.
As demand grows and the fleet expands, the company said it needed a way to anticipate traffic patterns, manage consumption and maintain onboard QoE in line with real-world usage patterns.
Ambassador added that it deployed Quvia’s consumption-based management solution to gain real-time visibility and control of connectivity operations across its fleet.
Quvia Consumption-Based Management uses predictive intelligence to forecast trends and keep consumption aligned with monthly targets while maintaining QoE over time.
As a result, Ambassador can stay ahead of demand spikes and maintain high-quality in guest-facing applications.
