Carnival Cruise Line cancelled the upcoming cruise onboard the Carnival Pride following a technical issue with the vessel.
Scheduled to sail roundtrip from Dover, England, on July 21, the nine-night itinerary was set to visit the British Islands and Ireland.
According to a statement published by Brand Ambassador John Heald, following the technical issue, the Carnival Pride made an unplanned stop in Kiel, Germany, to board expect technicians.
While work onboard are underway to get the ship back to Dover “as quickly as possible,” it was necessary to cancel the upcoming departure, the statement said.
“We know you have been looking forward to your summer cruise and are very sorry to share this unexpected, last-minute news,” Carnival added.
Affected passengers will be offered different compensation and options, based on their current location and plans.
Those who have not yet traveled to Europe, will receive a full refund and a 100 percent future cruise credit (FCC), plus any airline cancellation fees, Carnival stated.
Meanwhile, the passengers that are already in Europe will receive reimbursement of the expenses related to the cancelled cruise.
These guests will be eligible to receive a refund of two nights of hotel accommodation (up to $300 per night) and food per diem of US$100 per day, per person, beginning on Friday.
Carnival is also covering airline fees in case the passengers decide to return home now.
“Based on when we can make the repairs and return the ship to Dover, we may be able to operate a revised itinerary with a shorter cruise that will end in Dover on the originally scheduled debarkation date of Sunday, July 30,” the company added.
If a shorter cruise does go ahead, Carnival will provide a prorated refund of the original cruise fare, in addition to offering a to-be-determined amount of onboard credit.
Carnival also said to be exploring any availability on seven-day cruises onboard its sister brands out of Southampton on July 22.
Passengers currently onboard in Germany, meanwhile, can opt to return to the United Kingdom or to stay onboard.
“Our team has been busy exploring all options to get you back to the UK so you can catch your return flights home or continue your vacation in Europe,” the company said in a statement delivered onboard.
“We cannot project when the Carnival Pride will depart for Dover, but for those guests with flexibility, you may stay on the ship until Dover if that is an option for you,” the letter said, adding that the extended period onboard won’t have any cost to the guest.
All passengers who boarded the vessel on July 9 will also receive a one-day prorated refund of their cruise fare plus a 25 percent future cruise credit.