Fred. Olsen Cruise Lines has been awarded the “Gold Trusted Service Award” by independent review site Feefo, for the fourth year running. To date, Fred. Olsen has received over 19,000 customer reviews, with 95 percent of these being in the “Good” or “Excellent” categories, according to a company statement. 

“This important Feefo accreditation highlights those companies that have delivered consistently excellent customer service, based on independent feedback received directly from genuine customers,” said Fred. Olsen, in a prepared release. 

Justin Stanton, Sales and Marketing Director for Fred. Olsen Cruise Lines, said:  “It means such a lot to all of us to have been awarded Feefo’s ‘Gold Trusted Service Accreditation’ once again. It is a true and reliable guide to the Fred. Olsen experience, and we would like to thank the many thousands of guests who have shared their honest feedback in this way.

“We are very proud of our hard-working and dedicated teams, both office-based and across our four ships. This independent recognition reflects the high standards and excellent customer service that Fred. Olsen Cruise Lines’ guests have come to expect.

‎At the end of their cruise, Fred. Olsen guests are invited to leave a rating and review of the destinations they have visited and the service that they have received during their time onboard; it is this rating that is used to identify the level of accreditation. To gain Feefo’s top ‘Gold Trusted Service’ status, an average service rating of between 95 percent  and 100 percent must be achieved.