Norwegian Cruise Line has issued the following statement attributed to Andy Stuart, President & COO:
Many of our most loyal guests and travel partners have expressed concerns about our recent policy change regarding taking away meals from restaurants onboard. In keeping with the spirit of Partners First and ensuring that we are listening and taking action, today we announced that Norwegian is reverting to our original policy that will allow guests to take meals from the ship’s many restaurants back to their staterooms.
The policy resulted from a leadership team ship inspection and was originally an endeavor to create a higher quality guest experience by eliminating dirty trays, plates and glasses that were observed in the ship’s hallways. We saw this as an opportunity to enhance the guest experience onboard, which is always our number one priority. In truth, we simply didn’t understand how important it was for so many of our guests to have the option to enjoy meals at their convenience in their stateroom. Based on the feedback we received, it’s clear that this is an area many of our guests and travel partners see as important and therefore, we’re pleased to share that guests are welcome to enjoy their meals either in the restaurant or in their stateroom, as they always have.