Tripping Cool – which hosted thousands of Carnival Cruise Line guests on exciting and memorable shore excursions over the past year – has been named the cruise line’s first-ever “Tour Operator of the Year.”
Cozumel-based Tripping Cool was selected from hundreds of tour operators who work in tandem with Carnival to provide guests with unforgettable landside experiences throughout the Caribbean, Bahamas, Mexico, Canada, and the U.S.
Carnival Cruise Line’s Tour Operator of the Year award is based on nominations by the company’s shoreside tour operations personnel in its Miami headquarters and shore excursion managers on board its ships, as well as guest ratings and feedback. Tour operators were evaluated on a points-based system on the following criteria: innovation, creativity, quality, professionalism, communication and overall guest reviews. After all the results were tabulated, Tripping Cool was selected as the winner.
“We work with hundreds of highly qualified tour operators who play a huge role in delivering exceptional landside experiences and we’re delighted that Hector Zapata and his talented team at Tripping Cool have earned their well-deserved distinction,” said Mico Cascais, Carnival’s vice president of tour operations. “Amazing experiences provided by our valued shore excursion partners like Tripping Cool – combined with groundbreaking programs such as our Shore Excursion Best Price Guarantee – have enabled Carnival to achieve a leadership position in this all-important area,” he added.