Regent Seven Seas Cruises has introducied a new book that provides guests with customized travel details and comprehensive information on their upcoming voyage.
Each personalized keepsake book is tailored specifically to the guest’s Regent experience and contains all reservation information for their cruise, shore excursions, pre- and post-cruise hotel stays and land programs and any other supplemental items booked.
“Our quest to enhance customer experiences is ongoing, and Cruise Vacation Documents are an important part of the pre-cruise experience,” states Mark Conroy, the line’s president. “We are pleased to introduce these new documents that offer richer, more personalized content.”
The new Cruise Vacation Documents book is divided into three easy-to-use reference sections:
• Section I: All reservation information including Cruise Itinerary, Suite Information, Travel Checklist, Luggage Service, Guest Information Form and Seven Seas Society status. The guests’ agency of record information is prominently featured in this section, including all contact details, highlighting the travel agency as the primary point of contact.
• Section II: Information and detailed descriptions of Regent Seven Seas Cruises’ Free Unlimited Shore Excursions and Regent Choice Shore Excursions that have been booked in advance or are available for booking. Information on hotel and land programs is provided within this section on separate dedicated pages.
• Section III: The Onboard Experience offers a wealth of information to allow guests to take full advantage of onboard features such as the specialty restaurants, Canyon Ranch SpaClub® and a host of services and amenities offered aboard ship.
Pre-printed luggage tags for guests and Visa stamps (if applicable) will also be included in the back of the book.
In addition, a Final Cruise Summary will be emailed 14 days prior to departure and will include the passenger’s final air schedule, any shore excursions, pre- or post-cruise land programs and dining reservations that have been booked, or changes made, since the printing of their Cruise Vacation Documents. This final summary, as with the document book itself, will be sent to the travel agency unless elected that the documents be sent to the client directly.
The line’s new Cruise Vacation Documents will debut with Seven Seas Navigator Aug. 31 departure; Seven Seas Mariner Sept. 3 sailing and Seven Seas Voyager Sept. 19 voyage.
During the next several months, Regent Seven Seas Cruises will make enhancements to the Cruise Vacation Documents, including a “Trigger E-mail” notification to travel agents that their clients’ documents have been shipped, which will begin in mid- to late-September. And, dining reservations will be included in the documents, starting in November.
According to Conroy, future enhancements will include biographies and photos of senior officers, information on guest lecturers and Spotlight theme cruises, as well as information on gala and special events held onboard, “…making the Cruise Vacation Documents a true keepsake of the Regent experience for each guest.”
