Fred Olsen Moves to E-Ticketing

Following a trial of e-ticket production on late bookings, Fred. Olsen Cruise Lines has made e-ticketing the new standard on all cruise tickets.

On receipt of e-tickets, agents can choose whether to e-mail them to guests directly, or to print and mail them out, depending on preference.

E-tickets will be issued approximately seven weeks prior to departure, providing that all the necessary information and payments have been supplied. E-tickets are issued automatically on a daily basis from Monday to Friday.

Agents are advised that, initially, baggage tags will be dispatched separately by mail; however, starting mid-September 2011, tags will be included in the new  A4 Cruise Book, which contains confirmation of all shore excursion choices, and will be sent directly to guests approximately eight weeks prior to departure.

Lol Nichols, General Sales Manager for Fred. Olsen Cruise Lines, said, “We are delighted with the success of the e-ticketing trial, and are now confident in moving to the next stage of the roll-out process. More and more of our business is conducted electronically these days, and e-ticketing provides agents and customers with a quicker, more streamlined system, helping to save time and money, as well as reducing the over-use of paper.”

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