Holland America Expands Travel Agent Training with Webinar Series

Holland America Line is launching a new online Signature Webinar Series March 27 for travel sellers, a convenient method for office and home-based travel agents to learn more about selling Holland America Line cruises and cruisetours. The webinar series is in addition to the premium cruise line’s HAL Academy sales curriculum already available online.

One webinar will be scheduled each month through November with topics ranging from Holland America Line’s Signature of Excellence programs to group booking strategies and learning how to quickly utilize sales tools such as Travel Agent Headquarters (TAHQ) and POLAR Online. Leading webinars will be a variety of sales staff including Paul Allen, vice president, sales. The first webinar on March 27 will be “Signature Sales with Holland America Line” and begins at 10 a.m. Pacific Daylight Time.

“The Signature Webinar Series is an exciting step forward for Holland America Line as we expand our training opportunities,” said Richard D. Meadows, CTC, executive vice president, marketing, sales, and guest programs. ““Offering this information through interactive online portals is now the most efficient and effective way for Holland America Line to provide travel sellers with the latest information, how-to strategies and proven sales tools.

“When combined with our award-winning HAL Academy, we will be reaching several thousand travel sellers a year with a curriculum that can help them capitalize on more business opportunities,” added Meadows.

Travel sellers must pre-register for each webinar at least 48 hours prior to the presentation. They then receive a special website to access and an 800 telephone number to call when the webinar begins. They listen to the audio portion on the phone while watching the presentation on their computer screen. The webinars enable as many travel sellers to sign up as wish to with no limits by agency or IATA number.

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