Carnival Launches New Electronic Group Management Tool for Travel Agents

Carnival Cruise Lines has rolled out an exciting enhancement to its travel agent Web portal designed to provide travel agents with a convenient means of managing their group bookings electronically.

Through the new tool, available within BookCCL.com and other electronic channels supported by Carnival, travel agents can perform a host of functions that previously had to be done over the phone through the line’s group reservations department.  These include:

•  Berth group cabins and select/modify cabin assignments

•  Select/modify specific cabin requirements for guests such as selecting interior, ocean view or balcony accommodations

•  Enter/modify guest detail information
     •  Assign/modify cities for FlyAweigh air supplements

•  Submit cruise payment information by posting a credit card payment or a check number 

•  Assign/modify pre- and post-cruise land packages
     •  Assign pre-paid gratuities and/or Carnival’s Vacation Protection Plan

•  View or request cabin level account summary

Sailings effective September 1, 2008, and beyond are accessible through BookCCL.com for agents to manage their group cabins.

 “Group bookings represent a significant portion of Carnival’s business and our new BookCCL.com group tool provides travel agents with ‘24/7’ access to manage their group business, while enhancing their service levels to their clients,” said Cherie Weinstein, Carnival’s vice president – group sales and administration.

Agent tutorials are available on BookCCL.com for agents to learn at their own pace.  Tutorials include basic BookCCL.com functionality and the new group cabin management feature.

Cruise Industry News Email Alerts

Cruise Industry News Email Alerts

 

ABInBev
EMAIL NEWSLETTER

Get the latest breaking cruise newsSign up.

CRUISE SHIP ORDERBOOK

54 Ships | 122,002 Berths | $36 Billion | View

New 2024 Drydock REPORT

Highlights:

  • Mkt. Overview
  • Record Year
  • Refit Schedule
  • 120 Pages
  • PDF Download
  • Order Today
New 2024 Annual Report

Highlights:

  • 2033 Industry Outlook 
  • All Operators
  • Easy to Use
  • Pre-Order Offer
  • Order Today