Change, A Force of Life
The cruise industry is forever changing. As we have entered a new year, executives we have interviewed for this issue tend to bring up different themes than were brought up only a year ago. This is the good side of evolution as the cruise companies move forward, improve and adjust their products to market demands….
Inspired Innovation
“The big thing for us is two Signature-class ships in Alaska this summer,” said Dirk van der Raadt, senior manager deployment and itinerary planning at Holland America Line, in an interview with Cruise Industry News. Alaska is continuing to be a strong market for the cruise line, which will have seven vessels (up one) in…
Crystal’s Luxury Portfolio
“We are embarking on a strategy of providing our customers with a portfolio of luxury experiences,” said Thomas Mazloum, COO at Crystal Cruises, in an exclusive interview with Cruise Industry News. With its two classic oceangoing ships being the core of its business, the company has over the past couple of years introduced river cruises,…
Carnival: Most American Homeports
When the new Carnival Horizon enters service next spring, she will be doing a relatively short season in the Mediterranean, Fred Stein, senior director of revenue planning and fleet development, told Cruise Industry News. She will sail four roundtrip cruises from Barcelona before sailing trans-Atlantic to New York, becoming Carnival’s seasonal ship in New York…
Feeding Guests and Crew
The Norwegian Getaway has no less than 14 galleys, one behind each restaurant, plus preparation galleys downstairs to keep Executive Chef Ricardo Pinheiro busy. Reporting to him are 235 chefs, six sous chefs, and one secretary. Speaking with Cruise Industry News aboard a December cruise, Pinheiro added: “In addition to cooking, we have a lot…
Silversea: ‘Memories and Experiences’
“We are very much focused on giving people memorable experiences,” said Roberto Martinoli, CEO at Silversea Cruises, being interviewed one-on-one by Cruise Industry News. “Also one of the things we do best is the way our crew approaches our guests. It is a very personable service and a smaller, more intimate environment. We have a…
Investing in People
“We continue to grow, so I think the opportunities to work at Royal Caribbean are amazing. We continue to promote people at a record pace, and we continue to invest in and develop people from all around the world,” Paul T. Parker, senior vice president and chief human resources officer for Royal Caribbean Cruises, told…